What the agent does on its own
- Tenant inbox replies. Every tenant email gets read, classified, and answered in under a minute. Rent questions, maintenance triage, lease questions, scheduling.
- Maintenance triage. Categorizes urgency (low/medium/high/emergency), files a ticket, optionally dispatches to your assigned vendor.
- Rent reminders. Day-1 friendly, day-4 overdue notice (email + SMS if you've enabled it), day-8 final-notice flag.
- Lease renewals. 60-day, 30-day, and 14-day nudges automatically. One-click renewal generation.
- Multi-state legal notices. Pay-or-quit, cure-or-quit, deposit return — correct citations for 10 states.
- Owner reports. Auto-emailed monthly P&L to each property's landlord.
- STR turnovers. If you've connected an Airbnb / VRBO iCal feed, auto-files a cleaning ticket the moment a guest checks out.
What the agent holds for you
The safety gate never auto-replies to:
- Legal threats ("my attorney", "lawsuit", "fair housing complaint")
- Emergencies (gas leak, flood, no heat in winter)
- Habitability claims invoking Fit Premises Act language
- Self-harm signals
- Hostile / discriminatory language
- ICE / immigration questions
- Bankruptcy / garnishment / foreclosure mentions
- Soft-language manipulation ("you said", "as we agreed", "I have your text", conditional non-payment)
- Rent forgiveness asks, lease-modification requests
When the gate fires, you get an email with the tenant's message + the AI's draft + the reason it was held. You decide what goes out.
What Summit deliberately doesn't try to be
- Your accounting system. Keep QuickBooks or Xero. We export to them with one click; we don't try to replace them.
- Your tenant portal app. Tenants email you (or text). They don't need to download a Summit app.
- A channel manager for STR. We pull bookings IN from Airbnb / VRBO via iCal. We don't push pricing or descriptions OUT — that's Hospitable's specialty.
- A marketing CRM. We answer existing tenant emails. Prospect-side lead generation isn't our lane.