How can we help?
Setup guides, AI automation explainers, and troubleshooting steps. Can't find what you need? Email us — real person, replies within an hour.
Getting started
Your first day with Summit
What to do in your first hour, your first afternoon, and your first week.
What Summit does, in plain English
Plain-English description of what the agent handles vs. what it deliberately doesn't.
Common problems & how to fix them
Forwarding not firing, agent replied something wrong, escalations not landing in email, billing issues.
Setup & migration
Forwarding your tenant inbox to Summit
Step-by-step for Gmail, Outlook, iCloud, Yahoo, Fastmail, Zoho, Proton, Google Workspace, and Microsoft 365.
Importing tenants + properties from AppFolio / Buildium / DoorLoop
Drop a CSV from any major PM platform and Summit imports the relationships in under 10 minutes.
AI automation
How the safety gate decides what to auto-reply
The 9 categories the AI refuses to handle alone, the soft-language patterns it catches, and how to override.
Per-property compliance overrides for multi-state operators
Run properties in 10 states from one account. Each property gets correct citations and notice periods.
Exports & reports
Exporting rent + expenses to QuickBooks Online (or Xero)
Drop-in CSVs that import without column remapping. Date format MM/DD/YYYY, 3-column QBO bank format.
Auto-emailed monthly owner statements (white-labeled)
Set landlord_email on a property + turn on auto_owner_reports. On the 1st of each month, every owner gets a P&L PDF with your logo.
Operator guides
How to forward Gmail to multiple email addresses
Gmail's built-in forwarding only lets you set ONE destination. Here are the four workarounds — filters, Workspace routing, Google Groups, and third-party relays — plus the daily limits each one hits.
Utah eviction notice template: 3-day pay-or-quit + cure-or-quit
What Utah Code § 78B-6-802 requires in a Pay-or-Quit and Cure-or-Quit notice, how to serve it, when to file the unlawful detainer, and what NOT to do.
AppFolio alternatives for operators under 50 units
AppFolio's pricing punishes small operators. Here are the five real alternatives at 5-50 units — Buildium, DoorLoop, TenantCloud, RentRedi, and Summit — with honest pros, cons, and pricing.
How to auto-dispatch cleaning crews after Airbnb checkouts
The iCal-driven turnover workflow: how Turno, Operto, Properly, and Hospitable do it — and how to set it up cheaper using Airbnb's calendar export.
Push your listings to Zillow, Apartments.com, Trulia, and HotPads
Submit your Summit syndication feed URL once; every published unit auto-syncs to the big rental sites.
Still stuck?
Email summitautomationsslc@gmail.com with what you're trying to do. Real person, replies within an hour during business hours (8am-6pm MT, Mon-Fri).
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